Most Important Laws Your Answering Service Agents Should Know

Posted on April 14, 2021 by itdepartment

In the process of selecting a telephone answering service for your business, it is important to determine if the companies you are considering are knowledgeable and compliant with the laws that govern the privacy and security issues relevant to recorded phone calls. With over 35 years of experience, Northwest Telephone Answering Service is a leading

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How to Generate More Leads with an Answering Service

Posted on January 20, 2021 by itdepartment

Marketing industry research shows it costs businesses five times more to sell the same product/service to a new lead as opposed to selling that same product/service to an existing customer. Closing more inbound sales leads is critical to your company’s success and growth but keeping your existing pool of customers is arguably more important –

Posted in Answering Services answering service, how to generate more leads, lead generation

What Is Virtual Answering & Is It Right for Your Business?

Posted on January 11, 2021 by itdepartment

Virtual answering is a professional phone answering service that acts as an extension of your business. It is similar to a virtual receptionist service that is outsourced to fulfill customer-focused, phone-heavy tasks such as taking messages, answering inbound customer service calls, and transferring callers to your company’s in-house staff when necessary. How does Virtual Answering

Posted in Answering Services, Virtual Receptionist Benefits of Virtual Answering Service, benefits of virtual receptionist, Virtual Answering, Virtual Answering Service, Virtual Receptionist, virtual receptionist services

Enhance Patient Service with a Live Answering Service for Your Medical Office

Posted on October 13, 2020 by itdepartment

Because patient service is at the heart of all medical practices, it is essential to make certain that every patient call is personally handled with care, professionalism, and a complete understanding of privacy as it relates to their personal data protection. At the same time, medical offices are often too busy to have a live

Posted in Answering Services live answering service, live medical answering service, Medical answering service

Five Reasons to Hire a Bilingual Answering Service

Posted on July 24, 2020 by itdepartment

Chances are good that you have not yet tapped what could be one of the most lucrative markets for your business’s products and services if you do not have a bilingual answering service. Within the United States alone, there are an estimated 59.8 million Hispanic people who comprise about 18.3% of the nation’s population. While

Posted in Answering Services bilingual answering service, spanish answering service

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