The legal industry is a demanding trade with potential clients calling at all times of the day. If you’re in a meeting with a client, it can seem unprofessional to answer the phone and not be able to give either person your full attention. At the same time, clients who are calling do not want to be diverted to voicemail over and over again; they may not call back. You may also receive calls while you are at court, out of the office, or after business hours, and in a high demand field such as law, you need a reliable way for these callers to reach you or leave their information. Unfortunately, voicemail can be unreliable and an in-house receptionist is only able to handle calls during business hours, leaving the other callers to a busy signal or voicemail, which may lead to missed clients and revenue.
Just imagine the peace of mind that an answering service can provide for you and your clients.
With Northwest Telephone Answering Service, your callers will reach a live operator every time they call, 24 hours a day, 7 days a week. Our operators that work with legal firms have education and experience in the field, and will answer all of your calls in a professional manner according to your specific protocols. They are well-trained to handle sensitive legal matters and the needs of your clients with care and etiquette. We will work with your firm to determine how you want your calls responded to and forwarded and make sure that your lawyers never miss a call or a message.