Most Important Laws Your Answering Service Agents Should Know

Posted on April 14, 2021 by Northwest Answering

In the process of selecting a telephone answering service for your business, it is important to determine if the companies you are considering are knowledgeable and compliant with the laws that govern the privacy and security issues relevant to recorded phone calls. With over 35 years of experience, Northwest Telephone Answering Service is a leading

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What Are the Pros and Cons of Different Types of Answering Services?

Posted on June 10, 2020 by Northwest Answering

When utilized strategically, answering services provide businesses with unlimited opportunities to grow. As you decide what works best for your business, it is important to know the different types of answering services that are available and how they work to answer and route calls, take messages and handle customer service. Often, customers prefer a combination

Posted in Uncategorized : types of answering services, what is an answering service

How to Plan for General Data Protection Regulation Compliance

Posted on May 24, 2018 by Northwest Answering

Most US companies are investing at least $1 million in becoming compliant with the European Union’s (EU) General Data Protection Regulation (GDPR), according to research from PwC. The deadline for GDPR compliance is May 25, 2018, meaning all companies who do business in the EU must take substantial steps to protect the data of EU

Posted in Uncategorized GDPR, GDPR compliance, General Data Protection Regulation Compliance, Plan for General Data Protection Regulation Compliance