After-Hours Answering Service During Skeleton Week

Posted on November 27, 2019 by Northwest Answering

While Skeleton Week isn’t during Halloween, it can be just as scary for employers. The pop-culture name for the week between Christmas and New Year’s Eve when many workers are off duty at the same time can be a business owner’s nightmare. Skeleton Week doesn’t have to be frightening if you have the right after-hours

Posted in Answering Services, Customer Service

Keeping in Touch with Your Customers

Posted on November 28, 2018 by Northwest Answering

To understand how your customers feel about your products and services, it is essential to speak with them on a regular basis. When you keep in touch with customers, you will not only learn about customer satisfaction but you will also provide them with a positive message that you care about their opinions. Below you

Posted in Customer Service customer satisfaction, customer service, customer service tips, how to keep in touch with customers, keep in touch with customers

The Other 2 Cs in Customer Service: Customer Confidentiality and Communication

Posted on September 12, 2018 by Northwest Answering

Because most of your clients have the expectation that the information they share with your business is confidential, providing that to them via a secure call database – and communicating that you do – are key to the success of your business. Customer confidentiality applies for businesses in the healthcare industry that are regulated by

Posted in Customer Service communication, customer confidentiality, customer service, three c's of customer service

Manage Your Project’s Missed Calls

Posted on March 21, 2018 by Northwest Answering

As your business grows, the number of inquiries and calls inevitably increase. Unfortunately, a receptionist during normal business hours may not have the time or availability to handle all of the incoming calls. This causes a large number of calls to be missed. Missed calls mean missed opportunities to increase sales and grow your business.

Posted in Answering Services, Customer Service 24/7 live answering, avoiding missed calls, increase sales, large number of calls, managing your calls, missed calls

Customer Service is Top Priority . . . In Good Times and Bad

Posted on February 13, 2018 by Northwest Answering

Businesses face a myriad of internal and external factors that affect their financial position. Leaders and their teams can work to combat known factors such as the organic ebb and flow of demand for products or services. While there are factors out of your control, it’s helpful to take stock of trends in the market,

Posted in Customer Service answering service, boost revenue, boost your bottom line, customer service, customer service experience, quality customer service