At Northwest Telephone Answering Service, our team’s goal is to provide consistently outstanding customer support for our clients. To that end, our answering service representatives are highly trained professionals in all aspects of telecommunications. They undergo rigorous and ongoing training programs to make sure their knowledge is up-to-date with the latest skills, products, and state-of-the-art technology in order to provide outstanding customer service for your business.
Our technical staff is available 24 hours a day, 7 days a week for any concerns you may have. They are experienced professionals who specialize in telecommunications technology, so you can rest assured that they will attend to your concerns and work to resolve any issues as soon as possible. We make every effort to ensure there is never a disruption in your service.
Our team of skilled agents has the ability to provide the following services: 24/7 live answering, bilingual answering services, virtual receptionists, appointment scheduling, call screening and forwarding, dispatching, emergency medical dispatch, message delivery, disaster recovery, online faxing and local & toll free numbers.
At Northwest Telephone Answering Service, we pride ourselves on delivering consistent and outstanding customer support. In maintaining exceptional support for over 35 years in all of our services, we can assure you that all calls are handled efficiently. By signing up today to become our next customer, you can rest assured that your company will be represented professionally and all calls will be handled accordingly.
Meet Our Team
George Otte, Miami entrepreneur, is the CEO and President of Northwest, a Responsive Answering Service brand. He has more than 15 years of multi-faceted business operations experience in a wide-range of industries, including computer technical support, call center and telephone answering services, fulfillment, and real estate investment.
Vivian Borja is a dynamic, multicultural and multi-lingual senior marketing professional who has over 15 years of experience. She has built a reputable track record of business development and market share growth in places such as Johnson & Johnson, Covidien, and Western Union.
Director of Operations
Maria Salas joined the team in 2010. She is responsible for the company’s day-to-day operations and has maintained her position bringing vitality, professionalism, warmth, and a mindset of service and advocacy for all of our customers and work environments for several years.
Ariel Reyes is our Operations Manager in Georgia. He has over 20 years of Experience in Call Center Management within the Finance Industry. His fields of expertise include business development and strategic planning. Prior to joining our company, he worked as Operations Manager for a large automobile finance company, and as Manager for a leading Gift Card Company, leading the training and quality assurance department. Ariel holds a Business Management degree and a Six-Sigma Certification. He is fluent in Spanish and during his spare time he enjoys volunteering and spending time with family.
With over 35 years of sales and management experience on a national level, Joe has developed a seasoned portfolio and continues to thrive and help achieve revenue growth targets.
Chris joined Northwest Telephone Answering Service in the year 2016. He has over 25 years of experience working in sales and brand development, and has established a profound understanding of international sales, finances, and business development. He is recognized as a dedicated and charismatic member of the technology and telecommunications industries.