Because patient service is at the heart of all medical practices, it is essential to make certain that every patient call is personally handled with care, professionalism, and a complete understanding of privacy as it relates to their personal data protection. At the same time, medical offices are often too busy to have a live person answer patient phone calls both during and after hours.
The solution to making certain that your patients have optimum service and can reach a live person 24 hours a day, 7 days a week is to partner with a live answering service. Northwest Telephone Answering Service has been providing answering services to the healthcare community for over 35 years – we are confident our experience will speak for itself. We bring all of our medical industry knowledge and the finest technology to every interaction we have with your patients.
All of our services are provided with a deep understanding of the Health Insurance Portability and Accountability Act (HIPAA) and data protection regulations.
Our live answering services for medical offices include:
- Call Flow and Call Overflow Management
- After Hours Call Answering
- Appointment Scheduling
- Call Answering 24/7/365
Depending on your needs, we work with you as we create the scripts that your dedicated call answering operators will use when they interact with your patients. You will receive messages just as you specify – via email, text, cell phone, fax, pager – or a combination of contact methods. You can scale your live call answering services up or down as needed, and you only pay when our operators are answering your patients’ calls.
With Northwest Telephone Answering Service, you have peace of mind knowing that we understand the time-sensitivity that often comes with calls from your patients and that we will treat those calls just as you specify. Our telephone operators undergo continued and extensive training to ensure they are handling sensitive medical information properly and maintain the privacy of your patients and their information.
Northwest Telephone Answering Service is a trusted resource for your medical office. Contact us to learn how we can help you provide your patients with exceptional service.