Emergency medical dispatch services provide an important link between callers and the people who can help them. Medical emergency calls require rapid response and attention. Dispatch representatives need to be able to assess and quickly address the service the caller needs in order to dispatch to the correct person or place. If your current practice setting does not allow you to answer all calls at any hour of the day, Northwest Telephone Answering Service emergency dispatch is the answer.
For the healthcare industry, we offer emergency medical dispatch services to accommodate your patients’ needs. With over 35 years of experience with the healthcare industry, our live operators are knowledgeable and experienced about the needs of emergency medical callers. If you receive an emergency call at any time of the day, our representatives can handle the call and dispatch it to on-call physicians, nurses, veterinarians, and pediatric hospital nurses. This ensures the quick responses your industry-specific clients expect.
Every healthcare organization’s needs are different and unique. Our emergency medical dispatch services are customized to your specific business needs. Every call is recorded and time-stamped for your records and routine reports. This way you can measure results, while we continue to monitor and offer improvements.
Our representatives at Northwest Telephone Answering Service will work with you to create a custom plan for processing and dispatching your emergency medical needs. When emergency medical calls are received, our representatives will follow a predetermined protocol and dispatch the calls accordingly. Using a preset protocol developed by you, our representatives will follow a script specific to the situation at hand. Our call experts can ensure you that all emergency calls are handled professionally and dispatched to the right person.
Emergency response requires 24/7 attention. If you cannot attend to all calls that require an immediate response, Northwest Telephone Answering Service can handle these types of calls for you.
We understand that technology and compliance demands continue to evolve, while one thing remains consistent: you deserve a high quality, patient-centered answering service at an affordable cost. For emergency dispatch solutions, call one of our representatives today.