Government Answering Service

Northwest Telephone Answering Services offers Local, State, and Federal Government Agencies the impeccable communications services they require for success and that your callers have come to expect. If deemed appropriate, we are staffed to provide 24 hours a day, 7 days a week live operator services, which means that all of your callers will be greeted by one of our professional and experienced representatives.

How Our Answering Service Helps Government Agencies Stay Accessible 24/7

Our office’s management will work with your agency’s staff to train our representatives for every possible scenario so that the correct information is being passed on to callers in the most efficient manner possible.

Alternatively, if your agency does not need 24 hours a day, 7 days a week live operator coverage, we can provide after-hours call management and/or business voicemail services. Business voicemail is a unique system that allows most callers to reach a recorded message, but will transfer designated priority calls to a live operator. This system ensures that your agency will not miss any urgent and important calls, yet you will not have to deal with every unsolicited or misdirected caller.

The Northwest Telephone Answering Services representatives who work with government agencies are educated and constantly trained in the industry’s standards. They are attuned to the sensitive nature of government communications and will treat every one of your calls with the highest possible professional service and confidentiality. Additionally, our team can work on government proposals and solicitation responses, and on any type of Request for Proposal (RFP) or Request for Information (RFI) that your agency requires.

Below are just some of the types of government customers we can serve with our answering services:

• Municipal Governments: City and town halls, providing after-hours support for citizen inquiries and non-emergency services.
• County Administrations: Offering 24/7 communication for various county departments and services.
• State Agencies: Supporting diverse state-level organizations with specialized call handling.
• Public Works Departments: Managing calls related to road maintenance, water services, and other infrastructure issues.
• Parks and Recreation Departments: Handling inquiries about facilities, program registrations, and event information.
• Emergency Management Offices: Providing non-emergency support and information dissemination during crises.
• Public Health Departments: Offering after-hours health information and appointment scheduling services.
• Housing Authorities: Managing tenant inquiries and maintenance requests outside of regular office hours.