Quality Answering Service Solutions for Your Growing Business

Northwest Answering Service offers your growing business quality live operator services 7 days a week, 24 hours a day. We are equipped with a strong IT and telephony infrastructure with processes and protocols that ensure client communications are handled with care, attention, and confidentiality.

Our staff is professionally trained and can efficiently manage and route thousands of calls a day, ensuring that your customers’ needs will be addressed quickly and professionally. Founded in 1970, we have been providing live answering and appointment scheduling services for over 35 years in the greater Atlanta, Georgia area. We work with a wide range of industries from, healthcare and professional services to leisure and travel.

Rest assured that with Northwest Answering Service, you will receive professional, customized and cost effective services to meet all your business needs.

What We Do

24/7 Live Answering Service

60% of customers will not leave a message if directed by voicemail. Don’t leave potential business on the table. Provide live operator answering services 24 hours a day, 7 days a week, 365 days a year.

Virtual Receptionist

Make a lasting first impression with every caller. Our virtual receptionists are available to assist with call transferring, appointment scheduling, call routing, message taking and even emergency dispatch.

Appointment Scheduling

Being available to take new calls, track re-scheduled appointments and cancellations can be difficult as your business grows. With live operator answering and appointment setting 24/7, you never have to worry again.

Hear From Our Clients

 

“Our practice has been with Northwest Telephone Answering Service for fifteen-plus-years, which in and of itself speaks louder than words. The NWAS staff is aware of our needs and they make a supreme effort to accommodate us as well as meet our expectations. They are human, kind and have never dropped the ball on us. Our patients are loved and cared for. We love working with NWAS and highly recommend them!”

Laura Bleekrode, M.D., Alpharetta Pediatrics

Hear From Our Clients

 

“Our office was using this answering service when I started in 2003. Always very polite and professional. I am now the manger that oversees providers call schedule so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What's important is that Kerry has followed up with me to make sure things continue to run smoothly.”

Cindy Perry, Marietta Dermatology

Hear From Our Clients

 

“We have used northwest for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed.”

Dr. David Markle

Hear Us at Work