The Other 2 Cs in Customer Service: Customer Confidentiality and Communication

Posted on September 12, 2018 by dasadmin

Because most of your clients have the expectation that the information they share with your business is confidential, providing that to them via a secure call database – and communicating that you do – are key to the success of your business. Customer confidentiality applies for businesses in the healthcare industry that are regulated by

Posted in Customer Service communication, customer confidentiality, customer service, three c's of customer service

Steps for Creating Your Call Flow

Posted on July 23, 2018 by dasadmin

Managing your customer calls effectively is crucial to the success of your business. Attending all incoming calls is an opportunity to maintain and grow your company. A Responsive Call Answering Service can help you create the best customer call flow system so that you can do what you do best: running your business. This is

Posted in Answering Services, Business Call flow, Call Flow Management, Managing a call center, Steps to create call flow, What is a call flow, Workflow

How Can a Virtual Receptionist Improve Your Bottom Line?

Posted on June 22, 2018 by dasadmin

Many businesses of all sizes are beginning to experience the benefits of working with a virtual receptionist to handle their call flow. Not only do they save money by having a virtual receptionist as opposed to an onsite, full-time employee, but they are able to grow their business without worrying about how to staff, manage

Posted in Virtual Receptionist benefits of virtual receptionist, how virtual receptionist can help your business, Virtual Receptionist

How to Plan for General Data Protection Regulation Compliance

Posted on May 24, 2018 by dasadmin

Most US companies are investing at least $1 million in becoming compliant with the European Union’s (EU) General Data Protection Regulation (GDPR), according to research from PwC. The deadline for GDPR compliance is May 25, 2018, meaning all companies who do business in the EU must take substantial steps to protect the data of EU

Posted in Uncategorized GDPR, GDPR compliance, General Data Protection Regulation Compliance, Plan for General Data Protection Regulation Compliance

Manage Your Project’s Missed Calls

Posted on March 21, 2018 by dasadmin

As your business grows, the number of inquiries and calls inevitably increase. Unfortunately, a receptionist during normal business hours may not have the time or availability to handle all of the incoming calls. This causes a large number of calls to be missed. Missed calls mean missed opportunities to increase sales and grow your business.

Posted in Answering Services, Customer Service 24/7 live answering, avoiding missed calls, increase sales, large number of calls, managing your calls, missed calls

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