Afterhours Answering Service: How Are My Calls Routed?

Posted on by
When you work with a professional answering service for call routing, the afterhours call flow is typically handled via an Interactive Voice Response (IVR) system. This is an automated system comprising of telephony equipment, software applications, a database, and supporting infrastructure that your callers interact with by using voice or keyed-in responses that enable calls
read more
Posted in , , , ,

Answering Services for Property Management

Posted on by
Few things can differentiate your property management company from your competition like having a professional property management call answering service. With professional operators trained to take and process calls exactly as you specify 24 hours a day, 7 days a week, all of your customers and potential customers will be treated to exceptional service and
read more
Posted in

Is Virtual Answering Right for Your Business?

Posted on by
If you have a successful business and want to grow your company’s revenue and profit without adding costly reception staff, you could likely benefit from using a virtual answering service. Virtual Answering Services Virtual answering services provide all of the services of a receptionist without the high cost of hiring an extra employee. They are
read more
Posted in , , , , , ,

The Convenience Store Model: 24/7 Answering Service

Posted on by
While an after-hours answering service may seem to be just a convenience, the benefits are actually far greater. Statistically, 60% of customers will not leave a message if they are directed to voicemail – whether they are calling during traditional office hours or not. Most successful business owners understand that when this happens, their customers
read more
Posted in