Northwest Telephone Answering Service is a live answering service and call center serving businesses of the greater Atlanta, Georgia area. We offer live operators 7 days a week, 24 hours a day to handle your business call needs so you do not have to rely on answering machines or automated systems.
Our state-of-the-art equipment allows us to make sure you never miss out on your clients’ calls. We offer services such as bilingual answering services, virtual receptionist services, call screening and forwarding, online faxing, and emergency dispatch. All of our staff are trained professionals who specialize in our various business categories to meet the specific needs of our clients. When a caller speaks to one of our live representatives, we want to make them feel as though it is one of your very own staff members answering their call. In order to accomplish this, when we first discuss what services your business will need, we will come up with the best protocols for every situation and develop customized scripts you feel comfortable with and that will work well for your client base. Because we understand that your needs may change, our operators undergo ongoing training. Message delivery and call screening can be big time savers for everyone at your office because our team of operators will be able to reach out to the proper member of your staff with each message or call. Messages can be delivered at the interval of your choosing, whether that be every hour or only once a day at a designated time and furthermore, they can be delivered in the method that works best for you whether that be by email, text message, or fax.
Most companies do not think about the impression left upon callers when they have no choice but to leave a voicemail because the business they have called is closed for the day or even for a holiday weekend. Callers feel much more comfortable speaking to an operator.
We are here to help you find what will help your business be more successful. Rest assured that with Northwest Telephone Answering Service, you will receive professional and cost effective service to meet all of your business needs.