No matter what industry you’re in, you need an easy, reliable way for your clients to reach you by phone any time they call. If your business strictly serves one particular area, you may want to provide a number with a local area code for your clients to call. This lets your callers know that you are a local business, you know the neighborhood, and you care about their expenses by providing them with an affordable calling option for any questions or concerns they might have.
If your business serves a greater, or even a national area, you may want to provide your callers with a toll free number for their convenience. Doing so gives any caller, from any national geographic location, an affordable way to reach your business, communicating to them that you value their time and money. It can also expand your business; as potential callers won’t hesitate to call a toll free number as they might an out-of-town area code.
When you use Northwest Telephone Answering Service, you have both options; this allows you to make the right decision for your business and customers’ needs. Whether you choose a local or toll free number, we will provide 24 hours a day, 7 days a week live operator answering services for that number, so your clients never have to be greeted by an impersonal voicemail. We will work with you to develop the proper protocols for your business that are monitored for efficiency so that your customers would never know the difference between one of your staff members and one of our operators. We can also set up options to forward calls to your personal line, alert you to calls and messages via text message, email, or fax, and many more options whether you choose a local or a toll free number. No matter what your answering service needs may be, we can provide the options that are right for your business and your clients.