Business Phone Answering Service

Posted on March 30, 2020 by Northwest Answering

For your customers and potential customers, there’s nothing more annoying than trying to connect with your business and instead, getting put on hold. Your customers and prospects value their time and they will remember waiting in a way that reflects poorly on your business. The result of this customer dissatisfaction can result in a loss

Posted in Business Business Phone Answering Service, Phone answering service, telephone answering service

Benefits of Using a Toll-Free vs. Local Number

Posted on January 29, 2020 by Northwest Answering

Deciding whether a toll-free or local telephone number is right for your business involves several considerations. A toll-free number allows customers anywhere to call your business free of charge via landlines or virtually. A local number is also available via a landline or virtually, but has fees attached for any caller who is not located

Posted in Answering Services, Business, Call Center

After-Hours Answering Service During Skeleton Week

Posted on November 27, 2019 by Northwest Answering

While Skeleton Week isn’t during Halloween, it can be just as scary for employers. The pop-culture name for the week between Christmas and New Year’s Eve when many workers are off duty at the same time can be a business owner’s nightmare. Skeleton Week doesn’t have to be frightening if you have the right after-hours

Posted in Answering Services, Customer Service

Afterhours Answering Service: How Are My Calls Routed?

Posted on October 4, 2019 by Northwest Answering

When you work with a professional answering service for call routing, the afterhours call flow is typically handled via an Interactive Voice Response (IVR) system. This is an automated system comprising of telephony equipment, software applications, a database, and supporting infrastructure that your callers interact with by using voice or keyed-in responses that enable calls

Posted in Answering Services Afterhours Answering Service, Benefits of IVR, Call Routing, How does an IVR work, IVR

Most Important Laws your Answering Service Agents Should Know

Posted on July 31, 2019 by Northwest Answering

In the process of selecting a telephone answering service for your business, it is important to determine if the companies you are considering are knowledgeable and compliant with the laws that govern the privacy and security issues relevant to recorded phone calls. If your company is involved in the medical industry, it is crucial that

Posted in Answering Services answering service laws

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