What Are the Pros and Cons of Different Types of Answering Services?

Posted on June 10, 2020 by Northwest Answering

When utilized strategically, answering services provide businesses with unlimited opportunities to grow. As you decide what works best for your business, it is important to know the different types of answering services that are available and how they work to answer and route calls, take messages and handle customer service. Often, customers prefer a combination

Posted in Uncategorized : types of answering services, what is an answering service

Infomercial Answering Services

Posted on April 11, 2020 by Northwest Answering

Businesses that launch an infomercial need to have confidence that all of the resulting calls will be answered to turn each one into a sale. The possibility of calls associated with expensive paid programming on television going unanswered has to be avoided at all costs. Northwest Telephone Answering Service not only understands this but is

Posted in Answering Services answering services for informercials, infomercial sales

Business Phone Answering Service

Posted on March 30, 2020 by Northwest Answering

For your customers and potential customers, there’s nothing more annoying than trying to connect with your business and instead, getting put on hold. Your customers and prospects value their time and they will remember waiting in a way that reflects poorly on your business. The result of this customer dissatisfaction can result in a loss

Posted in Business Business Phone Answering Service, Phone answering service, telephone answering service

Benefits of Using a Toll-Free vs. Local Number

Posted on January 29, 2020 by Northwest Answering

Deciding whether a toll-free or local telephone number is right for your business involves several considerations. A toll-free number allows customers anywhere to call your business free of charge via landlines or virtually. A local number is also available via a landline or virtually, but has fees attached for any caller who is not located

Posted in Answering Services, Business, Call Center

After-Hours Answering Service During Skeleton Week

Posted on November 27, 2019 by Northwest Answering

While Skeleton Week isn’t during Halloween, it can be just as scary for employers. The pop-culture name for the week between Christmas and New Year’s Eve when many workers are off duty at the same time can be a business owner’s nightmare. Skeleton Week doesn’t have to be frightening if you have the right after-hours

Posted in Answering Services, Customer Service

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