Afterhours Answering Service: How Are My Calls Routed?

Posted on October 4, 2019 by Northwest Answering

When you work with a professional answering service for call routing, the afterhours call flow is typically handled via an Interactive Voice Response (IVR) system. This is an automated system comprising of telephony equipment, software applications, a database, and supporting infrastructure that your callers interact with by using voice or keyed-in responses that enable calls

Posted in Answering Services Afterhours Answering Service, Benefits of IVR, Call Routing, How does an IVR work, IVR

Most Important Laws your Answering Service Agents Should Know

Posted on July 31, 2019 by Northwest Answering

In the process of selecting a telephone answering service for your business, it is important to determine if the companies you are considering are knowledgeable and compliant with the laws that govern the privacy and security issues relevant to recorded phone calls. If your company is involved in the medical industry, it is crucial that

Posted in Answering Services answering service laws

Answering Services for Property Management

Posted on May 17, 2019 by Northwest Answering

Few things can differentiate your property management company from your competition like having a professional property management call answering service. With professional operators trained to take and process calls exactly as you specify 24 hours a day, 7 days a week, all of your customers and potential customers will be treated to exceptional service and

Posted in Answering Services

Is Virtual Answering Right for Your Business?

Posted on March 7, 2019 by Northwest Answering

If you have a successful business and want to grow your company’s revenue and profit without adding costly reception staff, you could likely benefit from using a virtual answering service. Virtual Answering Services Virtual answering services provide all of the services of a receptionist without the high cost of hiring an extra employee. They are

Posted in Answering Services, Virtual Receptionist Benefits of Virtual Answering Service, benefits of virtual receptionist, Virtual Answering, Virtual Answering Service, Virtual Receptionist, virtual receptionist services

The Convenience Store Model: 24/7 Answering Service

Posted on February 1, 2019 by Northwest Answering

While an after-hours answering service may seem to be just a convenience, the benefits are actually far greater. Statistically, 60% of customers will not leave a message if they are directed to voicemail – whether they are calling during traditional office hours or not. Most successful business owners understand that when this happens, their customers

Posted in Answering Services

Page 2