Northwest Telephone Answering Service has over 35 years of experience providing answering services to the healthcare community. In the healthcare industry, we know that it is critical to be available for your patients and that they should be the priority of your practice. It goes without saying, we know they need to be treated with respect and that their medical history is confidential. Our operators are trained in the best telephone etiquette to ensure your patients receive the best care from the moment they call to schedule their first appointment.
When your patients, a pharmacy, a hospital or another doctor’s office calls, our live operators will respond to their inquiries 24 hours a day, 7 days a week following answering scripts based on your specifications. Northwest Telephone Answering Service understands some of these calls will be about time-sensitive matters so patients will never have to be greeted by impersonal busy signals or voicemails. Pharmacy and hospital staff calling with questions about a patient will not be left to wait on hold for an answer. Our operators are well-trained in the needs of the medical community, and will know when to dispatch emergency calls, take patient information to pass on to you via text message or another method of your choice, or send callers to voicemail.
Our representatives undergo extensive training to know how to handle sensitive medical information and maintain the privacy of your clients and their information. You can feel confident that we are compliant with data protection laws when handling information from your clients.