At Northwest Telephone Answering Service, we have live operator answering services available 24 hours a day, 7 days a week, 365 days a year. This means that when your customers call, they reach a live person on the phone every single time. This is an important feature for a business; statistically, 60% of customers will not leave a message if they are directed to voicemail. By providing 24/7 live answering service, we offer a strong IT and telephony infrastructure with processes and protocols that ensure client communications are handled with care, attention and confidentiality. Your business will have the opportunity to reach and satisfy all of your customers, every time they call. This will reduce the number of clients you unknowingly turn away.
With a traditional receptionist, you must account for lunch hours, sick days and vacation time, for example. There will also be holidays that your office honors so you do not open your business but do you really want to lose out on a potential business opportunity because of this? We will be there to answer your calls even when you are not. Depending on the nature of your industry, this may involve handling medical emergency calls, other types of urgent matters or billing questions from existing customers. We will handle these matters 24/7 so you do not have to worry.
Our team of friendly and professional live operators, and experienced management team, goes the extra mile to become an extension of your brand. Our live operators are highly professional, well-trained experts in their field. With the supervision of our trusted site managers, our team will make sure all the protocols you have set up for phone calls will be followed every time. Depending on your business’s needs, our staff can handle customer inquiries and concerns, schedule appointments, dispatch callers to on-call or emergency staff, and much more. Our plans are flexible and our rates are affordable.
Your business deserves a quality answering service. Call us today to learn more about Northwest Telephone Answering Service and our live answering service solutions.