Manage Your Project’s Missed Calls

Posted on March 21, 2018 by itdepartment

As your business grows, the number of inquiries and calls inevitably increase. Unfortunately, a receptionist during normal business hours may not have the time or availability to handle all of the incoming calls. This causes a large number of calls to be missed. Missed calls mean missed opportunities to increase sales and grow your business.

Posted in Answering Services, Customer Service 24/7 live answering, avoiding missed calls, increase sales, large number of calls, managing your calls, missed calls

Why Every Business Needs to Offer Customer Service in Spanish

Posted on February 27, 2018 by itdepartment

There are more than 52 million Spanish speakers living in the United States. In comparison, Spain only has 46 million Spanish speakers. According to the US Census Bureau’s data, the number of Spanish speakers in America will increase to almost 140 million by 2050. It would be wise to include Customer Service in Spanish in

Posted in Answering Services bilingual answering, bilingual answering service, calls in Spanish, customer service, customer service in Spanish, Spanish language service, Spanish service, Spanish speakers

Customer Service is Top Priority . . . In Good Times and Bad

Posted on February 13, 2018 by itdepartment

Businesses face a myriad of internal and external factors that affect their financial position. Leaders and their teams can work to combat known factors such as the organic ebb and flow of demand for products or services. While there are factors out of your control, it’s helpful to take stock of trends in the market,

Posted in Customer Service answering service, boost revenue, boost your bottom line, customer service, customer service experience, quality customer service

We Got You Covered. Enjoy Thanksgiving, Entrepreneurs

Posted on November 22, 2017 by itdepartment

The holidays can be a very busy time of year, and your business may receive a high call volume from both clients and prospective clients. With Northwest Telephone Answering Service we’ve got you covered 24/7 for the holiday season. While not all businesses will remain fully operational during the holidays, an answering service for the

Posted in Answering Services

How Much Is Poor Customer Service Costing You?

Posted on October 31, 2017 by itdepartment

Did you know that each time a customer has a negative experience with your brand or your company, your business loses potentially thousands of dollars in revenue? It doesn’t matter what the cost of your product is, whether you are B2B or B2C, or if you do the majority of your business over the phone.

Posted in Customer Service business loss, customer expectations, customer service, How Much Is Poor Customer Service Costing You?, poor customer service, professional answering service

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