Northwest Telephone Answering Service

  • About Us
    • What We Do
    • Why Choose Us
    • Our Team
    • Our Clients
    • FAQ’s
    • Careers
  • Services
    • 24/7 Live Answering Service
    • Bilingual Answering Service
    • Virtual Receptionist
    • Appointment Scheduling
    • Call Screening and Forwarding
    • Dispatching
    • Emergency Medical Dispatch
    • Message Delivery
    • Disaster Recovery
    • Online Faxing
    • Local & Toll Free Numbers
  • Industries
    • Healthcare
    • Legal
    • Real Estate & Property
    • Construction & Contractors
    • Commercial
    • Professional Services
    • Energy & Utilities
    • Government
    • Transportation
    • Non-Profit & Charity
    • Leisure & Travel
    • Funeral Home
  • Contact Us
  • Blog
  • Client Portal

How Much Is Poor Customer Service Costing You?

Home
/
Blog
/
Customer Service
/
How Much Is Poor Customer Service Costing You?
Posted on October 31, 2017 by Northwest Answering

How Much is Poor Customer Service Costing You

Did you know that each time a customer has a negative experience with your brand or your company, your business loses potentially thousands of dollars in revenue? It doesn’t matter what the cost of your product is, whether you are B2B or B2C, or if you do the majority of your business over the phone. When a customer receives a poor experience with your brand they are less likely to come back again.

Assuming that a customer who purchased your product once will do it again may be wishful thinking. Acquiring new customers costs less than losing them. We created the following infographic to show you the potential loss of revenue that your business can experience by forgetting to invest in the customers you have already earned.

Customer Expectations Inforgraphic

We provide a memorable experience that respects your customers or prospects time and needs. Don’t allow poor customer service hurt your business. Contact Northwest Telephone Answering Service today!

Posted in Customer Service business loss, customer expectations, customer service, How Much Is Poor Customer Service Costing You?, poor customer service, professional answering service
Turn Prospects into Customers with Appointment Setting
We Got You Covered. Enjoy Thanksgiving, Entrepreneurs

Written by Northwest Answering

Related Posts

  • After-Hours Answering Service During Skeleton Week

    While Skeleton Week isn’t during Halloween, it can be just as scary for employers. The
    read more
  • Keeping in Touch with Your Customers

    To understand how your customers feel about your products and services, it is essential to
    read more
  • The Other 2 Cs in Customer Service: Customer Confidentiality and Communication

    Because most of your clients have the expectation that the information they share with your
    read more
  • Manage Your Project’s Missed Calls

    As your business grows, the number of inquiries and calls inevitably increase. Unfortunately, a receptionist
    read more

Categories

  • Answering Services
  • Business
  • Call Center
  • Customer Service
  • Press Releases
  • Uncategorized
  • Virtual Receptionist
  • Voice Messaging

Recent Posts

  • How an Answering Service Can Improve Your Office’s Workflow
  • Always On: How Being Available 24/7 Can Grow Your Business
  • Should My Medical Practice Use an Answering Service?
  • Answering Services for Property Management
  • Most Important Laws Your Answering Service Agents Should Know
Northwest Telephone Answering Service 800 Kennesaw Ave. NW
Suite 330
Marietta, GA 30060

Call Us: 770-429-2555

Northwest Telephone Answering Service - Members of NAEO and ATSI

sales@northwestanswering.com

 
Facebook Twitter LinkedIn Youtube
Northwest Telephone Answering Service © 2022. | Terms & Conditions | Privacy Policy | Sitemap