Northwest Telephone Answering Service

  • About Us
    • What We Do
    • Why Choose Us
    • Our Team
    • Our Clients
    • FAQ’s
    • Careers
  • Services
    • 24/7 Live Answering Service
    • Bilingual Answering Service
    • Virtual Receptionist
    • Appointment Scheduling
    • Call Screening and Forwarding
    • Dispatching
    • Emergency Medical Dispatch
    • Message Delivery
    • Disaster Recovery
    • Online Faxing
    • Local & Toll Free Numbers
  • Industries
    • Healthcare
    • Legal
    • Real Estate & Property
    • Construction & Contractors
    • Commercial
    • Professional Services
    • Energy & Utilities
    • Government
    • Transportation
    • Non-Profit & Charity
    • Leisure & Travel
    • Funeral Home
  • Contact Us
  • Blog
  • Client Portal

How Can a Virtual Receptionist Improve Your Bottom Line?

Home
/
Blog
/
Virtual Receptionist
/
How Can a Virtual Receptionist Improve Your Bottom Line?
Posted on June 22, 2018 by Northwest Answering

Many businesses of all sizes are beginning to experience the benefits of working with a virtual receptionist to handle their call flow. Not only do they save money by having a virtual receptionist as opposed to an onsite, full-time employee, but they are able to grow their business without worrying about how to staff, manage and train customer service employees.

The annual salary range for receptionists as of March 2018 is $20,042 to $36,726, depending on experience and location, according to payscale.com. Those who are paid hourly will expect from $9.56 to $16.46 per hour, with overtime at around $13.61 to $26 per hour. In that salary range, employers also pay federal government taxes of 6.2% of the employee’s salary for Social Security and 1.45% for Medicare.

Providing benefits, including sick and vacation pay, usually adds an additional 30% of the salary, according to the U.S. Department of Labor.

Telephony equipment and computers will also need to be provided for the onsite receptionist, as well as proper training in customer service. These costs combined can run into thousands of dollars and take valuable employee time away from selling and serving customers.

All combined costs considered, an onsite receptionist is not only more expensive than a virtual receptionist but also works less time – the typical workday is usually during traditional business hours.

Not true of a Northwest Telephone Answering Services virtual receptionist – Our highly-skilled, live virtual receptionists answer calls 24 hours a day, 7 days a week, 365 days a year. Plus, they are already trained to provide exemplary customer service.

Our quality service, state-of-the-art technology, and telephony infrastructure deliver a consistently exceptional customer experience at a fraction of the cost you would pay to staff your front desk in-house for even 40 hours of coverage.

When you work with our virtual receptionist, all of your calls are answered using your company’s name to provide a professional image and representation of your brand. Virtual receptionist duties can include:

  • 24/7 live answering
  • Call transferring
  • Appointment scheduling
  • Call routing
  • Immediate message taking and delivery
  • Emergency dispatching

In addition, our virtual receptionists are also fully equipped with all necessary telecommunications technology, such as computers, scanners, faxes, and printers, to provide assistance equal to any onsite executive assistant.

Contact Northwest Telephone Answering Service today to discuss how working with our virtual receptionist can help grow your business.

How Can a Virtual Receptionist Improve Your Bottom Line? By saving you money!

  • Annual Salary – $20,042 to $36,726
  • Hourly – $9.56 – $16.46
  • Overtime – $13.61 – $26
  • Social Security Employer Tax – 6.2% of salary
  • Medicare Tax – 1.45% of salary
  • Benefits – Additional 30% of salary
  • Equipment Costs – $1,000+
  • Training Costs – $1,000+
  • Hours Worked Per Week – 40
Posted in Virtual Receptionist benefits of virtual receptionist, how virtual receptionist can help your business, Virtual Receptionist
How to Plan for General Data Protection Regulation Compliance
Steps for Creating Your Call Flow

Written by Northwest Answering

Related Posts

  • What Is Virtual Answering & Is It Right for Your Business?

    Virtual answering is a professional phone answering service that acts as an extension of your
    read more
  • Looking to Expand Your Business? Your Next Move Found Here

    For some physicians, expanding their medical office has been a goal from day one but
    read more
  • Feature Spotlight: Virtual Receptionist

    At one point in time, being a receptionist often involved two tasks: answer/direct calls and
    read more

Categories

  • Answering Services
  • Business
  • Call Center
  • Customer Service
  • Press Releases
  • Uncategorized
  • Virtual Receptionist
  • Voice Messaging

Recent Posts

  • How an Answering Service Can Improve Your Office’s Workflow
  • Always On: How Being Available 24/7 Can Grow Your Business
  • Should My Medical Practice Use an Answering Service?
  • Answering Services for Property Management
  • Most Important Laws Your Answering Service Agents Should Know
Northwest Telephone Answering Service 800 Kennesaw Ave. NW
Suite 330
Marietta, GA 30060

Call Us: 770-429-2555

Northwest Telephone Answering Service - Members of NAEO and ATSI

sales@northwestanswering.com

 
Facebook Twitter LinkedIn Youtube
Northwest Telephone Answering Service © 2022. | Terms & Conditions | Privacy Policy | Sitemap