Feature Spotlight: Virtual Receptionist

Posted on September 1, 2016 by itdepartment

At one point in time, being a receptionist often involved two tasks: answer/direct calls and greet customers. Nowadays, receptionists are responsible for so much more. They should know and understand the business in order to answer a wide range of questions callers may have. They are often responsible for managing appointments, pulling records, managing orders,

Posted in Answering Services, Business, Customer Service Virtual Receptionist

Watch Your Tone!

Posted on August 24, 2016 by itdepartment

Telephone Etiquette: Tips for Maintaining a Professional Tone on the Phone We have all heard the saying, “It’s not what you say, it is how you say it” in regard to someone’s tone of voice. For businesses who rely on phone calls as the first interaction with their customers, tone of voice can turn a

Posted in Answering Services Phone Etiquette Tips, Telephone Etiquette

5 Answering Service Options for Your Medical Practice

Posted on July 22, 2016 by itdepartment

Ask any front desk receptionist at a busy medical office and they will probably tell you, they need help. Phones are ringing, patients are checking in, doctors are requesting files, emails are coming in – it is a very demanding and fast-paced job. In some cases, the phone calls, faxes and emails a medical facility

Posted in Answering Services Medical answering services

Give 24/7 Live Answering a Try

Posted on June 27, 2016 by itdepartment

When potential or existing customers reach out to your business, the outcome of that communication can have a major effect on your bottom line. Customers who are experiencing a critical issue may expect to reach a live person, regardless of the time of day. The frustration they might feel if their call is pushed to

Posted in Answering Services answering services, live answering services

Who is Northwest Telephone Answering Service, Inc.?

Posted on June 22, 2016 by itdepartment

Since 1970, Northwest Telephone Answering Service has offered high quality services to businesses throughout the Atlanta, Georgia area. When Northwest Telephone Answering Service opened their doors over 40 years ago, there was no other service quite like it. Business owners have long struggled to balance running the day-to-day operations such as taking appointments or answering

Posted in Answering Services answering services, telephone answering service

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