Many businesses of all sizes are beginning to experience the benefits of working with a virtual receptionist to handle their call flow. Not only do they save money by having a virtual receptionist as opposed to an onsite, full-time employee, but they are able to grow their business without worrying about how to staff, manage and train customer service employees.
The annual salary range for receptionists as of March 2018 is $20,042 to $36,726, depending on experience and location, according to payscale.com. Those who are paid hourly will expect from $9.56 to $16.46 per hour, with overtime at around $13.61 to $26 per hour. In that salary range, employers also pay federal government taxes of 6.2% of the employee’s salary for Social Security and 1.45% for Medicare.
Providing benefits, including sick and vacation pay, usually adds an additional 30% of the salary, according to the U.S. Department of Labor.
Telephony equipment and computers will also need to be provided for the onsite receptionist, as well as proper training in customer service. These costs combined can run into thousands of dollars and take valuable employee time away from selling and serving customers.
All combined costs considered, an onsite receptionist is not only more expensive than a virtual receptionist but also works less time – the typical workday is usually during traditional business hours.
Not true of a Northwest Telephone Answering Services virtual receptionist – Our highly-skilled, live virtual receptionists answer calls 24 hours a day, 7 days a week, 365 days a year. Plus, they are already trained to provide exemplary customer service.
Our quality service, state-of-the-art technology, and telephony infrastructure deliver a consistently exceptional customer experience at a fraction of the cost you would pay to staff your front desk in-house for even 40 hours of coverage.
When you work with our virtual receptionist, all of your calls are answered using your company’s name to provide a professional image and representation of your brand. Virtual receptionist duties can include:
- 24/7 live answering
- Call transferring
- Appointment scheduling
- Call routing
- Immediate message taking and delivery
- Emergency dispatching
In addition, our virtual receptionists are also fully equipped with all necessary telecommunications technology, such as computers, scanners, faxes, and printers, to provide assistance equal to any onsite executive assistant.
Contact Northwest Telephone Answering Service today to discuss how working with our virtual receptionist can help grow your business.
How Can a Virtual Receptionist Improve Your Bottom Line? By saving you money!
- Annual Salary – $20,042 to $36,726
- Hourly – $9.56 – $16.46
- Overtime – $13.61 – $26
- Social Security Employer Tax – 6.2% of salary
- Medicare Tax – 1.45% of salary
- Benefits – Additional 30% of salary
- Equipment Costs – $1,000+
- Training Costs – $1,000+
- Hours Worked Per Week – 40