Keeping in Touch with Your Customers

Posted on November 28, 2018 by itdepartment

To understand how your customers feel about your products and services, it is essential to speak with them on a regular basis. When you keep in touch with customers, you will not only learn about customer satisfaction but you will also provide them with a positive message that you care about their opinions. Below you

Posted in Customer Service customer satisfaction, customer service, customer service tips, how to keep in touch with customers, keep in touch with customers

The Other 2 Cs in Customer Service: Customer Confidentiality and Communication

Posted on September 12, 2018 by itdepartment

Because most of your clients have the expectation that the information they share with your business is confidential, providing that to them via a secure call database – and communicating that you do – are key to the success of your business. Customer confidentiality applies for businesses in the healthcare industry that are regulated by

Posted in Customer Service communication, customer confidentiality, customer service, three c's of customer service

Why Every Business Needs to Offer Customer Service in Spanish

Posted on February 27, 2018 by itdepartment

There are more than 52 million Spanish speakers living in the United States. In comparison, Spain only has 46 million Spanish speakers. According to the US Census Bureau’s data, the number of Spanish speakers in America will increase to almost 140 million by 2050. It would be wise to include Customer Service in Spanish in

Posted in Answering Services bilingual answering, bilingual answering service, calls in Spanish, customer service, customer service in Spanish, Spanish language service, Spanish service, Spanish speakers

Customer Service is Top Priority . . . In Good Times and Bad

Posted on February 13, 2018 by itdepartment

Businesses face a myriad of internal and external factors that affect their financial position. Leaders and their teams can work to combat known factors such as the organic ebb and flow of demand for products or services. While there are factors out of your control, it’s helpful to take stock of trends in the market,

Posted in Customer Service answering service, boost revenue, boost your bottom line, customer service, customer service experience, quality customer service

How Much Is Poor Customer Service Costing You?

Posted on October 31, 2017 by itdepartment

Did you know that each time a customer has a negative experience with your brand or your company, your business loses potentially thousands of dollars in revenue? It doesn’t matter what the cost of your product is, whether you are B2B or B2C, or if you do the majority of your business over the phone.

Posted in Customer Service business loss, customer expectations, customer service, How Much Is Poor Customer Service Costing You?, poor customer service, professional answering service