A patient’s experience with your healthcare facility makes all the difference. You are given an incredible responsibility to provide your patients with caring and personal experiences each time they contact you. We can honestly say that they are placing their lives in your hands. And while answering the phone when they call may seem like a minimal step in nurturing this relationship, it is probably one of the more important ones. Sometimes, our patients need to just know that they are heard.
As a result, partnering with a professional answering service is becoming more and more common for healthcare facilities. We have pulled together 5 ways that using Northwest Telephone Answering Service can help your healthcare business:
- Never Miss a Call, No Matter When It Comes in
Your private life needs to have a separation from your patients and the office; we get it and they do too. But, unfortunately, your patients will sometimes have concerns about their healthcare after office hours and will want to reach out to their doctor. When these calls come in, a voicemail can become frustrating and possibly have your patient feeling like their needs do not matter. An answering service is there to answer their call and assess the situation at all hours of the day. That means that if your patient wants to speak to you, an answering service can determine whether the call needs to be escalated or if they have the proper information needed and can guide the patient toward it. For example, if your patient wants information about an upcoming procedure, a professional answering service can take down relevant information and schedule a call to the patient per your protocols. But, if they need to reschedule an appointment or get directions to a nearby hospital where the procedure will take place, the answering service can handle that. This ensures your patients get the answers they are seeking no matter when they call.
- Build Trust with Your Patients by Using a Knowledgeable Answering Service
A professional answering service will take the time to train and educate their team on current healthcare regulations as well as reform and policies. Healthcare is a complicated and very personal industry that is constantly being evaluated in order to find a better solution than the current. This means that your patients can receive accurate information from a trusted source rather than having to spend your staff’s time answering these questions.
- Stay Informed of Business Trends with Modern Technology
Answering Services invest in modern technology in order to provide accurate reporting to their customers in an effort to help them make informed decisions about their patients. These technologies can be costly and without the assistance of a professional answering service, health care offices will not have access to the data captured.
- Build a Strong Collaborative Relationship
When partnering with a professional answering service that understands and respects the healthcare industry, you open the door to a trusted exchange of views and trends relevant to your business. This partnership can provide your business with a lot of insight into opportunities to increase your patient retention and services.
- Focus on Growing Your Practice Rather than Answering Phones
A busy health care facility can receive hundreds of calls each day, making it feel like the staff is constantly on the phone. Phone calls can be about prescriptions, appointments, symptoms, your office’s location, etc. – why not focus on growing your business instead of answering these questions? Allow a professional answering service to answer the everyday calls so you can focus on the future of your practice.
A professional answering service is no longer seen as something “nice to have” when it comes to healthcare facilities. In a lot of ways, it is a must. Contact Northwest Telephone Answering Service to learn how your facility can benefit from a professional answering service.