When was the last time you had such a great experience dealing with a business that you recommended them to a friend or colleague? From the coffee shop you visit every morning to the company that you purchase office supplies from – every encounter matters. And the more positive an experience is, the higher the chances of you turning from customer to brand advocate.
Every time a customer calls your office, an opportunity to nurture that relationship is presented to you. If you’re currently considering hiring an answering service to manage these calls, you may have concerns over the effect this may have on your relationship with your clients or patients. We have compiled a list of the most important things to consider when hiring a third party answering service.
Your Answering Service Needs to Understand Your Business
Your business is a representation of you and you’ve worked hard to get where you are. A professional answering service would respect that and would take the time to understand your services. When searching for an answering service, consider mentioning the importance of their staff knowing the ins and outs of your business before they answer the first call.
Answering Services Should Include Personalized Messaging
Your customers should never feel like they are calling a stranger – they should be greeted as if they are calling your office and speaking to you directly. A professional answering service will make your customer feel at ease regardless of the situation. When considering an answering service, it is important that you ensure every call will be taken with the same positivity and personalized messaging that your staff would have taken.
Building a strong relationship with your customers begins from the first moment you interact with them over the phone and Northwest Answering Service understands this. Place your trust in an experienced, professional answering service that understands the importance of this relationship and respects your business enough to go the extra mile to achieve it.