Receptionist and Bilingual Answering Service

Posted on March 30, 2024 by Jesus Acevedo

In a world where businesses are striving to establish stronger connections with diverse clientele, bilingual answering service have become pivotal. This article delves into how these services, particularly those involving Spanish and English, can revolutionize customer interaction and satisfaction. Whether you’re a seasoned business owner or a budding entrepreneur, understanding the benefits and implementation of

Posted in Answering Services, Call Center, Customer Service

After-Hours Answering Service During Skeleton Week

Posted on November 27, 2019 by itdepartment

While Skeleton Week isn’t during Halloween, it can be just as scary for employers. The pop-culture name for the week between Christmas and New Year’s Eve when many workers are off duty at the same time can be a business owner’s nightmare. Skeleton Week doesn’t have to be frightening if you have the right after-hours

Posted in Answering Services, Customer Service

Keeping in Touch with Your Customers

Posted on November 28, 2018 by itdepartment

To understand how your customers feel about your products and services, it is essential to speak with them on a regular basis. When you keep in touch with customers, you will not only learn about customer satisfaction but you will also provide them with a positive message that you care about their opinions. Below you

Posted in Customer Service customer satisfaction, customer service, customer service tips, how to keep in touch with customers, keep in touch with customers

The Other 2 Cs in Customer Service: Customer Confidentiality and Communication

Posted on September 12, 2018 by itdepartment

Because most of your clients have the expectation that the information they share with your business is confidential, providing that to them via a secure call database – and communicating that you do – are key to the success of your business. Customer confidentiality applies for businesses in the healthcare industry that are regulated by

Posted in Customer Service communication, customer confidentiality, customer service, three c's of customer service

Manage Your Project’s Missed Calls

Posted on March 21, 2018 by itdepartment

As your business grows, the number of inquiries and calls inevitably increase. Unfortunately, a receptionist during normal business hours may not have the time or availability to handle all of the incoming calls. This causes a large number of calls to be missed. Missed calls mean missed opportunities to increase sales and grow your business.

Posted in Answering Services, Customer Service 24/7 live answering, avoiding missed calls, increase sales, large number of calls, managing your calls, missed calls

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