Name: Northwest Telephone Answering Service
Address: 800 Kennesaw Ave. NW, Suite 330, Marietta, GA, 30060
Telephone: 770-429-2555

Business Phone Answering Service

Posted on March 30, 2020 by itdepartment

For your customers and potential customers, there’s nothing more annoying than trying to connect with your business and instead, getting put on hold. Your customers and prospects value their time and they will remember waiting in a way that reflects poorly on your business. The result of this customer dissatisfaction can result in a loss

Posted in Business Business Phone Answering Service, Phone answering service, telephone answering service

Benefits of Using a Toll-Free vs. Local Number

Posted on January 29, 2020 by itdepartment

Deciding whether a toll-free or local telephone number is right for your business involves several considerations. A toll-free number allows customers anywhere to call your business free of charge via landlines or virtually. A local number is also available via a landline or virtually, but has fees attached for any caller who is not located

Posted in Answering Services, Business, Call Center

Steps for Creating Your Call Flow

Posted on July 23, 2018 by itdepartment

Managing your customer calls effectively is crucial to the success of your business. Attending all incoming calls is an opportunity to maintain and grow your company. A Responsive Call Answering Service can help you create the best customer call flow system so that you can do what you do best: running your business. This is

Posted in Answering Services, Business Call flow, Call Flow Management, Managing a call center, Steps to create call flow, What is a call flow, Workflow

Finding an Answering Service that Cares About You

Posted on February 14, 2017 by itdepartment

When was the last time you had such a great experience dealing with a business that you recommended them to a friend or colleague? From the coffee shop you visit every morning to the company that you purchase office supplies from – every encounter matters. And the more positive an experience is, the higher the

Posted in Answering Services, Business answering services, how to choose an answering service, marietta answering service

Feature Spotlight: Virtual Receptionist

Posted on September 1, 2016 by itdepartment

At one point in time, being a receptionist often involved two tasks: answer/direct calls and greet customers. Nowadays, receptionists are responsible for so much more. They should know and understand the business in order to answer a wide range of questions callers may have. They are often responsible for managing appointments, pulling records, managing orders,

Posted in Answering Services, Business, Customer Service Virtual Receptionist