A receptionist is often the first person a customer encounters when calling a new business, but not all businesses can afford such a luxury. Even for those who can, a receptionist is only available to answer calls during business hours. Make a lasting first impression with our virtual receptionists. With our virtual receptionist services, your business will have a live operator to answer calls 24 hours a day, 7 days a week.
What is a Virtual Receptionist?
A virtual receptionist serves the same role as an in-house receptionist, by answering phone calls, taking messages and setting appointments. The difference is that a virtual receptionist is located at a call center facility or other remote location.
Virtual receptionists will meticulously follow all phone and message protocols you set forth, providing that top-notch first impression you want to make on every single caller. All of your calls will be answered using your company’s name to provide a professional image and representation of your brand. Virtual receptionist duties can include:
- 24/7 live answering
- Call transferring
- Appointment scheduling
- Call routing
- Immediate message taking and delivery
- Emergency dispatching
- And much more!
Our live receptionists will handle all your calls accordingly, while providing you with office and administrative support.
Why Your Business Needs A Virtual Receptionist
A virtual receptionist can be a game-changer for your business, offering many benefits. Here’s why your business or organization needs a virtual receptionist:
- 24/7 Availability: Our virtual receptionists ensure that every call is answered promptly, regardless of the time, preventing missed opportunities and enhancing customer service.
- Cost-Effective Solution: Hiring a virtual receptionist is more affordable than employing a full-time in-house receptionist, allowing you to allocate resources more effectively.
- Better Customer Experience: With personalized greetings and professional call handling, our receptionists create a positive first impression for your customers.
- Scalability: Our services can easily adapt to your business needs, whether you require additional support during peak times or reduced coverage during slower periods.
- Professional Image: Our trained receptionists provide a polished and professional representation of your brand, instilling confidence in your customers.
- Bilingual Support: We offer bilingual English / Spanish receptionists to cater to diverse customer bases, ensuring effective communication with all clients.
- Greater Productivity: With our team managing your incoming calls, your staff can concentrate on more strategic initiatives that drive growth.
Our virtual receptionists do not just attend to your phone needs. They can qualify a lead by asking for context and additional details, besides just a name and phone number. When you are spending time with qualified leads, you can accelerate business growth and efficiency. They are fully equipped with all necessary telecommunications technology, such as computers, scanners, faxes, and printers, to attend to any executive assistant needs you might have.
With our courteous and highly trained receptionists, we have the ability to provide our clients with the best virtual receptionist support possible. Our quality service, state-of-the-art technology, and telephony infrastructure make for exceptional customer service experience at the fraction of the cost you would pay to staff your front desk in-house for even 40-hours of coverage.
If you are a small business that does not have time to attend to all of your calls or if your business is growing, call Northwest Telephone Answering Service today to get a free quote on your business needs.
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