An important part of any business’s phone system is call screening and forwarding. Call screening is the process of vetting phone calls before you answer them. As a vital member of your business, you’re likely to receive many more calls in a day than you can or need to respond to personally. Having a well-designed, systematic method for handling calls is crucial to your productivity.
How our Call Screening and Forwarding Service helps your business
The purpose of call screening is to help you eliminate unwanted calls while prioritizing the ones that matter. Knowing who a caller is before you pick up the phone lets you decide whether you’d like to block the caller, transfer them to a different party or send them to voice mail.
At Northwest Telephone Answering Service, our telephone representatives can screen your calls for you so that you can talk with whom you want, when you want, and not get tied up with every phone call to your business. Our representatives will handle the calls according to your specific protocols every time. We will notify you about calls from your designated list of callers by the method of your choice: text message, email, voicemail, or fax. You can also choose how often you want to be notified about your calls, whether that is instantaneously or periodically throughout the day.
All other calls will be handled and forwarded by our friendly live operators, not by a machine, so every customer who reaches your business will feel important and personally taken care of. You can also rest assured that all of our operators are professionals and have the experience to know how to separate your everyday calls from your emergency ones.
Save Valuable Time with Call Screening and Forwarding Services
Northwest Telephone Answering Service’s call screen and forwarding capabilities are designed to help filter your calls. If you’re looking to reduce the number of calls you and your employees have to answer on a daily basis, call one of our representatives today for a free quote.
Our expertise and skills in call screening and forwarding can help you alleviate the tedious day to day work activities and help you focus on growing your business.
Latest Post