BASIC
- 0 minutes included on your basic plan
- $1.25 minute rate over included minutes
- One-time account setup and education $75 fee
STANDARD
- 125 minutes included on your basic plan
- $1.20 minute rate over included minutes
- One-time account setup and education $75 fee
PREMIUM
- 250 minutes included on your basic plan
- $1.18 minute rate over included minutes
- One-time account setup and education $75 fee
ELITE
- 500 minutes included on your basic plan
- $1.15 minute rate over included minutes
- One-time account setup and education $75 fee
BASIC
- 0 minutes included on your basic plan
- $1.25 minute rate over included minutes
- One-time account setup and education $75 fee
STANDARD
- 125 minutes included on your basic plan
- $1.20 minute rate over included minutes
- One-time account setup and education $75 fee
PREMIUM
- 250 minutes included on your basic plan
- $1.18 minute rate over included minutes
- One-time account setup and education $75 fee
ELITE
- 500 minutes included on your basic plan
- $1.15 minute rate over included minutes
- One-time account setup and education $75 fee
BASIC
- 0 minutes included on your basic plan
- $1.25 minute rate over included minutes
- One-time account setup and education $75 fee
STANDARD
- 125 minutes included on your basic plan
- $1.20 minute rate over included minutes
- One-time account setup and education $75 fee
PREMIUM
- 250 minutes included on your basic plan
- $1.18 minute rate over included minutes
- One-time account setup and education $75 fee
ELITE
- 500 minutes included on your basic plan
- $1.15 minute rate over included minutes
- One-time account setup and education $75 fee
INTERESTED IN HIGHER VOLUME PLANS?
Contact Us Today!
HOW TO CALCULATE THE COST OF ANSWERING SERVICES FOR YOUR BUSINESS
No two businesses are exactly the same, and calculating the cost of answering services for your business involves several key factors. Here’s a step-by-step guide to help you understand and estimate these costs:
Understand your business needs
- Call volume: Estimate the number of calls your business receives on a daily, weekly, or monthly basis.
- Call duration: Determine the average length of each call.
- Services required: Identify the type of services you need (e.g., message taking, appointment scheduling, customer support).
Understand the pricing model
At Northwest Telephone Answering Service, we offer monthly answering service plans: Flat-rate plans offer a set amount of minutes or calls per month. If you exceed the allotted amount, you will be charged an additional per-minute rate. A monthly answering service plan offers the benefit of predictable costs, allowing businesses like yours to budget more effectively, as it includes a set amount of minutes or calls. Our monthly plan simplifies billing and includes our comprehensive feature set as part of the package.
Choose your plan and calculate total cost
Consider your call volume and average call duration when selecting a plan. For instance, if you typically receive 100 calls per month with an average call duration of 3 minutes, your total minutes per month will be approximately 300. Using the table below, you could choose the $299/month plan with 250 minutes included, or, if you expect your call volume to grow, the $549/month plan with 500 minutes included. With the $299/month plan, your cost for 300 minutes per month would be: $299 + (300-250 minutes) *$1.18 = $350.18
Review additional one-time and monthly fees
At Northwest Telephone Answering Service, we charge a one-time account setup and education fee of $75.00. Other answering services may follow a different pricing structure or rates. Always review your entire agreement to understand the fee schedule and to estimate what your total costs will be on a monthly basis.
WHY CHOOSE AN AFFORDABLE ANSWERING SERVICE
Cost-effective solution
Increased productivity
Enhanced customer service
Streamlined operations
LET US KEEP YOUR CUSTOMERS HAPPY
We deliver swift, reliable, and professional support that keeps your clients smiling.
OUTSTANDING TEAM
OF PROFESSIONALS
CONSTANT TRAINING
Our team undergoes rigorous and ongoing training to stay up-to-date with the latest industry standards and best practices. This ensures that every interaction you have with us is handled professionally and efficiently.
PHONE & BUSINESS ETIQUETTE
We pride ourselves on exemplary phone and business etiquette. Our representatives are trained to communicate clearly and respectfully, ensuring a positive experience for every caller.
COMPLIANCE
We adhere to strict compliance standards to protect your privacy and data. Our protocols are designed to meet all regulatory requirements, giving you peace of mind that your information is secure.
CUSTOMER MANAGEMENT
Our customer management system is designed to streamline interactions and provide personalized service. We keep detailed records to ensure that your needs are met promptly and accurately.
INSIGHTS FROM SATISFIED CLIENTS
We take pride in delivering exceptional service, and nothing speaks louder than the voices of our satisfied clients. Discover how we have made a positive impact on their operations and why they trust us to meet their communication needs.
-
Vann HambyHamby Roof RepairThey’ve been taking care of all my business calls for nearly 2 years. While no company can claim perfection in its business practices, Northwest Telephone Answering Service is great about correcting issue as they may arise. They are essential to the operations of my business. Customerfor life -
Debra BlackDr. David Markle OfficeWe have used Northwest Telephone Answering Service for years and love the service we get. The staff is always so helpful and accommodating. You will not be disappointed. -
Cindy PerryMarietta DermatologyOur office was using this answering service when I started in 2003. Always very polite and professional. I am now the manager that oversees and providers call schedule, so I work closely with the answering service. Kerry and Joe came to my office on a few occasions to see how things can improve. They listened to our concerns and came up with a plan. What’s important is that Kerry has followed up with me to make sure things continue to run smoothly. -
Vickie BroadfootClairmont PediatricsWe have used Northwest Telephone Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints. -
Jenifer AshnerCompliance and Quality Director
Chartwell Home Infusion and Specialty PharmacyWhen Chartwell decided it was necessary to upgrade the answering system to accommodate the increase in calls during non-business hours, because of growth in business, we contacted Northwest Telephone Answering Service. Their representative, Deb Goff, met with our clinical management group. She listened intently as we described the current process for handling after hours calls, what our needs were, and what our expectations for a new system would be. Deb took our needs and wish list back to her developers and designers who came up with a customized system that gets text messages to the on-call staff in a timely and effective manner that allows us to deal with the issues that our patients are trying to get help with. The timeliness of return calls has improved dramatically, and no calls are dropped or missed. Our customers ratings on ability to reach us after hours has scored 98%! We are extremely pleased with the service and the contribution it has made to an increase in our overall customer satisfaction scores. -
Melanie M.Senior Practice Manager – Orthopedics
Tri-Rivers MusculoskeletalWe have used Northwest Telephone Answering Service for many – many years and have always been very happy with their service – they are very kind and considerate with our patients and we have never had any complaints.
GET IN TOUCH
We prioritize your needs and are always ready to help. Whether you have questions, require support, or want to share feedback, our dedicated team is here for you.
ANSWERING SERVICE COST GLOSSARY
SETUP FEE: A one-time setup and education fee. This fee covers the initial setup of your account, the integration of our systems with your processes, and the training of our staff to accurately represent your brand and handle your calls effectively. MONTHLY FEES: Some providers have a base monthly fee in addition to per-minute or per-call charges. OVERAGE CHARGES: If you exceed the included minutes or calls in a plan, overage fees will apply. SPECIAL SERVICES: Additional fees may apply for optimal servics that are not included with your base packages.