Failure to be HIPAA compliant can lead to serious consequences and potential risks, including legal penalties and loss of patient trust. Northwest Answering is a 100% doctor-patient confidential and HIPPA-compliant answering service. Our medical answering service representatives are trained to handle sensitive medical issues and customer information according to HIPAA standards as well as special instructors provided by each of our healthcare customers.

Our professional operators are constantly supervised as an extra layer of quality assurance. We make sure that Doctors/Patient communication is optimized whilst allowing medical practices to reduce their expenses. Our doctor answering services are available 24 hours a day 7 days a week so that your practice can be accessible to patients around the clock.

We know the importance of handling medical calls appropriately (i.e. promptly and error-free). There is no reason for your patients to get a busy signal or reach an impersonal voicemail message or answering machine.

At Northwest, our physician answering service operators answer live telephone calls for doctors, surgeons, psychologists, counselors, dentists, crisis support services, cancer centers, small medical centers, and large hospitals. We also provide appointment scheduling, message taking and delivery, and dispatching services.