At Northwest Telephone Answering Service, we work with a wide variety of commercial clients to provide top of the line call services for you and your clients. We provide operator answering services 24 hours a day, 7 days a week so everyone who calls your office will reach a live operator. This will make a great first impression on those calling your office because everyone appreciates getting to speak to an actual person who can help them instead of being routed through a confusing maze of voicemails. Our representatives will work personally with your company to determine exactly how you want your customers greeted and their calls handled so we become a seamless extension of your own office. With your guidance, we will set up specific protocols to alert you about your calls as often as you like, via the medium of your choice, whether that is text message, email, fax, or another method. The live representatives will also be trained in the proper terminology for your industry so that the callers will know they are speaking with competent professionals who represent you and your brand.
Key Benefits of Our Answering Service
- Enhance Customer Experience
- Live operators answer calls 24/7/365
- No confusing automated menus or voicemail
- Callers always speak to a real person
- Seamless extension of your team
- Custom greetings and call handling protocols
- Industry-specific terminology training
- We Represent your brand professionally
- Customized alert preferences (text, email, fax, etc.)
- We allow you to focus on core business task
- You will never miss an important call or lead
- We can scale up to manage high call volumes with ease
Your 24/7 Atlanta Commercial Answering Service
No matter how large or small your business is, we are trained and equipped to handle all your calls in a professional manner and will give all of your clients the time and attention they are looking for. Depending on your business needs, we can schedule appointments, track vendors, process payments, take messages, forward calls, and much more. Our goal is to provide you with a cost efficient service that will aid in your success.
With Northwest, your clients will receive friendly, attentive phone service without you having to worry about personally handling every call.
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