Open Positions

For over 40 years, Northwest Answering has been a leading provider of outsourced answering services. Headquartered in the United States, Northwest Answering has several call centers across the western hemisphere. If you’re the kind of person who enjoys helping others over the phone, Northwest Answering may provide you with the career you seek! We are one of the fastest growing answering service companies in our industry and currently employ hundreds of operators.

Here at Northwest we’ve built a strong team of people who do great work and enjoy helping others. Customer service isn’t just about answering the phone, it’s about helping make someone’s day a little easier and a little brighter with every interaction.

We currently have entry-level, call center operator positions available in:

  • Ft. Myers, Florida
  • Marietta, Georgia
  • Pittsburgh, Pennsylvania

Job Description:

An answering service operator receives inbound calls for businesses that are closed or unable to accept calls. In this position, you will take messages for clients and provide callers with information they need.

  • Greet each inbound caller in a timely and professional manner
  • Actively listen to the caller and assist with any questions
  • Notate and relay messages to clients
  • Help callers with their orders for products and services following a script

Qualifications Needed:

  • Must be willing to work a flexible schedule- due to the nature of the business, evening, holiday and weekend work is required
  • Reliable transportation
  • Clear speaking voice and positive demeanor on the phone
  • Strong customer service skills
  • Able to multi-task
  • Computer literate and typing skills of at least 35 words per minute
  • High School Graduate (or GED)
  • Previous Call Center experience preferred, but not required

Call Center Representative

Organization:

Northwest Telephone Answering Service

Employment Type:

Full-time and Part-time

Date Posted:

2019-03-20

Location:

Marietta GA

Industry:

Telecommunications

Occupational Category:

Customer Service

Description:

Northwest Telephone Answering Service seeks customer centric, highly motivated, friendly, and goal-oriented call center agents, with the ability to interact, respond and resolve customers’ communications. Our agents will need to possess a set of soft and hard skills to handle incoming and outgoing calls and answer questions, handle complaints, troubleshoot and provide information to callers.

Educational Requirements:

  • High school graduate (or GED).

Qualifications:

  • Flexible to work different shifts- holidays, weekends, evenings are required.
  • Clear speaking voice and pleasant demeanor.
  • Strong customer service skills.
  • Conflict resolution skills.
  • Multi-tasking and critical thinking skills.
  • Computer literate.
  • Previous Call Center and/or customer service experience preferred.
  • Good grammar and communication skills.
  • Word processing averaging 45 words per minute.
  • Bilingual skills preferred.
  • Must have reliable transportation.

Responsibilities:

  • Answering and providing courteous phone support.
  • Following scripts and call protocols from system that applies to situation and/or account at hand.
  • Providing customer service to callers – processing information, relaying messages to clients.
  • Capturing and validating customers’ information.
  • Creating call tickets accurately and timely by documenting call information according to procedures.
  • Identifying and escalating priority issues.
  • Using clear communication by creating balance between giving thorough answers and using professional vocabulary.
  • Possessing patience and positive attitude for call resolution.

Benefits:

  • Competitive wages.
  • Paid training for all employees.
  • Medical, dental, and vision benefits, 401K, and PTO offered for full-time employees.
  • Paid holidays.
  • Paid time off.

Call Center Representative with Assessment

Organization:

Northwest Telephone Answering Service

Employment Type:

Full-time

Date Posted:

2019-07-16

Location:


Atlanta GA

Industry:

Telecommunications

Occupational Category:

Customer Service

Description:

Northwest Telephone Answering Service seeks customer centric, highly motivated, friendly, and goal-oriented call center agents, with the ability to interact, respond and resolve customers’ communications. Our agents will need to possess a set of soft and hard skills to handle incoming and outgoing calls and answer questions, handle complaints, troubleshoot and provide information to callers.

Qualifications:

  • Know the (internal and external) customer business needs and act accordingly
  • Anticipate customer needs, and give high priority to customer satisfaction and customer service.
  • Work as a productive member of a cohesive group toward a common goal, and contribute to team development and effective team dynamics.

Benefits:

  • Competitive wages.
  • Paid training for all employees.
  • Medical, dental, and vision benefits, 401K, and PTO offered for full-time employees.
  • Paid holidays.
  • Paid time off.

Are you ready to join our team? Fill out an application here.

Personal Information


Level of Education (Select the highest level)


References

(Please provide the name and phone number of three non-related references that have knowledge of your recent work experience):


Background

Have you ever applied/worked for Northwest Answering before?
Yes No 

Do you have friends/relatives/acquaintances currently working or that have worked in the past in the company? Yes No 

Have you been convicted of a felony within the last 10 years?

Have you ever been a party to a lawsuit (either as plaintiff or defendant)?

List the last three places where you have worked, starting with the most recent, and the reason for leaving:

List the last places where you have lived in the past 5 years:

From To

From To

From To

From To

From To


Availability

Please list the days/times available to work.

Monday to

Tuesday to

Wednesday to

Thursday to

Friday to

Saturday to

Sunday to

Able to work split schedule? Yes No 


Attachment

Resume:


Employment Desired

Type of employment desired  Full-Time Part-Time Seasonal

Are you currently employed?

If so, may we contact your current employer?


 Yes I AUTHORIZE NORTHWEST ANSWERING OR ITS DESIGNATED AGENTS TO CONDUCT A COMPREHENSIVE REVIEW OF MY BACKGROUND. I UNDERSTAND THIS MAY INCLUDE EMPLOYMENT HISTORY, EDUCATION BACKGROUND, CHARACTER REFERENCES, DRUG TESTING, CIVIL AND CRIMINAL PUBLIC RECORDS. I further authorize any individual, company, firm, corporation, or public agency (including the Social Security Administration and law enforcement agencies) to divulge any and all information, verbal or written, pertaining to me to Northwest Answering Service or its agents. I further authorize the complete release of any records or data pertaining to me which the individual, company, firm, corporation, or public agency may have, to include information or data received from other sources. Northwest Answering Service and its designated agents and representatives shall maintain all information received from this authorization in a confidential manner in order to protect the applicants personal information, including but not limited to, address, social security numbers, and dates of birth. Northwet Answering Service is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.