How Much Is Poor Customer Service Costing You?

Posted on October 31, 2017 by Northwest Answering

Did you know that each time a customer has a negative experience with your brand or your company, your business loses potentially thousands of dollars in revenue? It doesn’t matter what the cost of your product is, whether you are B2B or B2C, or if you do the majority of your business over the phone.

Posted in Customer Service business loss, customer expectations, customer service, How Much Is Poor Customer Service Costing You?, poor customer service, professional answering service

Turn Prospects into Customers with Appointment Setting

Posted on October 16, 2017 by Northwest Answering

Each time a prospect reaches out to you, it is an opportunity to provide them with an experience that encourages them to convert into a customer. Unfortunately, it is sometimes difficult for businesses to focus on calls when they have other tasks to manage at the same time – customers on site, clerical tasks such

Posted in Answering Services appointment scheduling service, appointment setters, appointment setting companies, appointment setting services, b2b appointment setting, professional answering service

Providing Customer Service That Keeps Them Coming Back

Posted on September 4, 2017 by Northwest Answering

Customer service happens over the phone, email, or in person and can be as simple as answering questions or as complicated as dealing with cancellations or complaints. When building your brand, there is probably no greater investment than the one you put into creating a strong relationship with your customers. The customer service department is

Posted in Customer Service how answering service can help provide good customer service, how to give good customer service, how to improve customer service, providing excellent customer service, tips to improve customer service

5 Ways Using Northwest Answering Service as your Healthcare Contact Can Help

Posted on August 14, 2017 by Northwest Answering

A patient’s experience with your healthcare facility makes all the difference. You are given an incredible responsibility to provide your patients with caring and personal experiences each time they contact you. We can honestly say that they are placing their lives in your hands. And while answering the phone when they call may seem like

Posted in Answering Services benefits of answering services, benefits of answering services for healthcare, benefits of healthcare answering service, benefits of hiring a medical answering service, Georgia healthcare answering service

Responsive Answering Service: Winner of 3 Awards of Excellence from ATSI

Posted on July 17, 2017 by Northwest Answering

The Association of TeleServices International (ATSI) recently bestowed their 2017 Award of Excellence for Outstanding Service to three offices of Responsive Answering Service. The award is presented annually by the ATSI which is the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery services throughout North America

Posted in Press Releases Association of TeleServices International, ATSI, Winner of Awards of Excellence from ATSI

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