Businesses face a myriad of internal and external factors that affect their financial position. Leaders and their teams can work to combat known factors such as the organic ebb and flow of demand for products or services. While there are factors out of your control, it’s helpful to take stock of trends in the market,
The holidays can be a very busy time of year, and your business may receive a high call volume from both clients and prospective clients. With Northwest Telephone Answering Service we’ve got you covered 24/7 for the holiday season. While not all businesses will remain fully operational during the holidays, an answering service for the
Did you know that each time a customer has a negative experience with your brand or your company, your business loses potentially thousands of dollars in revenue? It doesn’t matter what the cost of your product is, whether you are B2B or B2C, or if you do the majority of your business over the phone.
Each time a prospect reaches out to you, it is an opportunity to provide them with an experience that encourages them to convert into a customer. Unfortunately, it is sometimes difficult for businesses to focus on calls when they have other tasks to manage at the same time – customers on site, clerical tasks such
Customer service happens over the phone, email, or in person and can be as simple as answering questions or as complicated as dealing with cancellations or complaints. When building your brand, there is probably no greater investment than the one you put into creating a strong relationship with your customers. The customer service department is