Did you know that each time a customer has a negative experience with your brand or your company, your business loses potentially thousands of dollars in revenue? It doesn’t matter what the cost of your product is, whether you are B2B or B2C, or if you do the majority of your business over the phone.
Each time a prospect reaches out to you, it is an opportunity to provide them with an experience that encourages them to convert into a customer. Unfortunately, it is sometimes difficult for businesses to focus on calls when they have other tasks to manage at the same time – customers on site, clerical tasks such
Customer service happens over the phone, email, or in person and can be as simple as answering questions or as complicated as dealing with cancellations or complaints. When building your brand, there is probably no greater investment than the one you put into creating a strong relationship with your customers. The customer service department is
A patient’s experience with your healthcare facility makes all the difference. You are given an incredible responsibility to provide your patients with caring and personal experiences each time they contact you. We can honestly say that they are placing their lives in your hands. And while answering the phone when they call may seem like
The Association of TeleServices International (ATSI) recently bestowed their 2017 Award of Excellence for Outstanding Service to three offices of Responsive Answering Service. The award is presented annually by the ATSI which is the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery services throughout North America