Infomercial Answering Services

Posted on April 11, 2020 by itdepartment

Businesses that launch an infomercial need to have confidence that all of the resulting calls will be answered to turn each one into a sale. The possibility of calls associated with expensive paid programming on television going unanswered has to be avoided at all costs. Northwest Telephone Answering Service not only understands this but is

Posted in Answering Services answering services for informercials, infomercial sales

Business Phone Answering Service

Posted on March 30, 2020 by itdepartment

For your customers and potential customers, there’s nothing more annoying than trying to connect with your business and instead, getting put on hold. Your customers and prospects value their time and they will remember waiting in a way that reflects poorly on your business. The result of this customer dissatisfaction can result in a loss

Posted in Business Business Phone Answering Service, Phone answering service, telephone answering service

Benefits of Using a Toll-Free vs. Local Number

Posted on January 29, 2020 by itdepartment

Deciding whether a toll-free or local telephone number is right for your business involves several considerations. A toll-free number allows customers anywhere to call your business free of charge via landlines or virtually. A local number is also available via a landline or virtually, but has fees attached for any caller who is not located

Posted in Answering Services, Business, Call Center

After-Hours Answering Service During Skeleton Week

Posted on November 27, 2019 by itdepartment

While Skeleton Week isn’t during Halloween, it can be just as scary for employers. The pop-culture name for the week between Christmas and New Year’s Eve when many workers are off duty at the same time can be a business owner’s nightmare. Skeleton Week doesn’t have to be frightening if you have the right after-hours

Posted in Answering Services, Customer Service

Afterhours Answering Service: How Are My Calls Routed?

Posted on October 4, 2019 by itdepartment

When you work with a professional answering service for call routing, the afterhours call flow is typically handled via an Interactive Voice Response (IVR) system. This is an automated system comprising of telephony equipment, software applications, a database, and supporting infrastructure that your callers interact with by using voice or keyed-in responses that enable calls

Posted in Answering Services Afterhours Answering Service, Benefits of IVR, Call Routing, How does an IVR work, IVR

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