How Can a Virtual Receptionist Improve Your Bottom Line?

Posted on June 22, 2018 by Northwest Answering

Many businesses of all sizes are beginning to experience the benefits of working with a virtual receptionist to handle their call flow. Not only do they save money by having a virtual receptionist as opposed to an onsite, full-time employee, but they are able to grow their business without worrying about how to staff, manage

Posted in Virtual Receptionist benefits of virtual receptionist, how virtual receptionist can help your business, Virtual Receptionist

How to Plan for General Data Protection Regulation Compliance

Posted on May 24, 2018 by Northwest Answering

Most US companies are investing at least $1 million in becoming compliant with the European Union’s (EU) General Data Protection Regulation (GDPR), according to research from PwC. The deadline for GDPR compliance is May 25, 2018, meaning all companies who do business in the EU must take substantial steps to protect the data of EU

Posted in Uncategorized GDPR, GDPR compliance, General Data Protection Regulation Compliance, Plan for General Data Protection Regulation Compliance

Manage Your Project’s Missed Calls

Posted on March 21, 2018 by Northwest Answering

As your business grows, the number of inquiries and calls inevitably increase. Unfortunately, a receptionist during normal business hours may not have the time or availability to handle all of the incoming calls. This causes a large number of calls to be missed. Missed calls mean missed opportunities to increase sales and grow your business.

Posted in Answering Services, Customer Service 24/7 live answering, avoiding missed calls, increase sales, large number of calls, managing your calls, missed calls

Why Every Business Needs to Offer Customer Service in Spanish

Posted on February 27, 2018 by Northwest Answering

There are more than 52 million Spanish speakers living in the United States. In comparison, Spain only has 46 million Spanish speakers. According to the US Census Bureau’s data, the number of Spanish speakers in America will increase to almost 140 million by 2050. It would be wise to include Customer Service in Spanish in

Posted in Answering Services bilingual answering, bilingual answering service, calls in Spanish, customer service, customer service in Spanish, Spanish language service, Spanish service, Spanish speakers

Customer Service is Top Priority . . . In Good Times and Bad

Posted on February 13, 2018 by Northwest Answering

Businesses face a myriad of internal and external factors that affect their financial position. Leaders and their teams can work to combat known factors such as the organic ebb and flow of demand for products or services. While there are factors out of your control, it’s helpful to take stock of trends in the market,

Posted in Customer Service answering service, boost revenue, boost your bottom line, customer service, customer service experience, quality customer service

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