Keeping in Touch with Your Customers

Posted on November 28, 2018 by Northwest Answering

To understand how your customers feel about your products and services, it is essential to speak with them on a regular basis. When you keep in touch with customers, you will not only learn about customer satisfaction but you will also provide them with a positive message that you care about their opinions. Below you

Posted in Customer Service customer satisfaction, customer service, customer service tips, how to keep in touch with customers, keep in touch with customers

The Other 2 Cs in Customer Service: Customer Confidentiality and Communication

Posted on September 12, 2018 by Northwest Answering

Because most of your clients have the expectation that the information they share with your business is confidential, providing that to them via a secure call database – and communicating that you do – are key to the success of your business. Customer confidentiality applies for businesses in the healthcare industry that are regulated by

Posted in Customer Service communication, customer confidentiality, customer service, three c's of customer service

Steps for Creating Your Call Flow

Posted on July 23, 2018 by Northwest Answering

Managing your customer calls effectively is crucial to the success of your business. Attending all incoming calls is an opportunity to maintain and grow your company. A Responsive Call Answering Service can help you create the best customer call flow system so that you can do what you do best: running your business. This is

Posted in Answering Services, Business Call flow, Call Flow Management, Managing a call center, Steps to create call flow, What is a call flow, Workflow

How Can a Virtual Receptionist Improve Your Bottom Line?

Posted on June 22, 2018 by Northwest Answering

Many businesses of all sizes are beginning to experience the benefits of working with a virtual receptionist to handle their call flow. Not only do they save money by having a virtual receptionist as opposed to an onsite, full-time employee, but they are able to grow their business without worrying about how to staff, manage

Posted in Virtual Receptionist benefits of virtual receptionist, how virtual receptionist can help your business, Virtual Receptionist

How to Plan for General Data Protection Regulation Compliance

Posted on May 24, 2018 by Northwest Answering

Most US companies are investing at least $1 million in becoming compliant with the European Union’s (EU) General Data Protection Regulation (GDPR), according to research from PwC. The deadline for GDPR compliance is May 25, 2018, meaning all companies who do business in the EU must take substantial steps to protect the data of EU

Posted in Uncategorized GDPR, GDPR compliance, General Data Protection Regulation Compliance, Plan for General Data Protection Regulation Compliance

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