Our Team

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Our Team

At Northwest Telephone Answering Service, our team’s goal is to provide consistently outstanding customer support for our clients. To that end, our answering service representatives are highly trained professionals in all aspects of telecommunications. They undergo rigorous and ongoing training programs to make sure their knowledge is up-to-date with the latest skills, products, and state-of-the-art technology in order to provide outstanding customer service for your business.

Our technical staff is available 24 hours a day, 7 days a week for any concerns you may have. They are experienced professionals who specialize in telecommunications technology, so you can rest assured that they will attend to your concerns and work to resolve any issues as soon as possible. We make every effort to ensure there is never a disruption in your service.

Our team of skilled agents has the ability to provide the following services: 24/7 live answering, bilingual answering services, virtual receptionists, appointment scheduling, call screening and forwarding, dispatching, emergency medical dispatch, message delivery, disaster recovery, online faxing and local & toll free numbers.

At Northwest Telephone Answering Service, we pride ourselves on delivering consistent and outstanding customer support. In maintaining exceptional support for over 35 years in all of our services, we can assure you that all calls are handled efficiently. By signing up today to become our next customer, you can rest assured that your company will be represented professionally and all calls will be handled accordingly.

Meet Our Team

George Otte

George Otte

CEO/President

George Otte, Miami entrepreneur, is the CEO and President of Northwest, a Responsive Answering Service brand. He has more than 15 years of multi-faceted business operations experience in a wide-range of industries, including computer technical support, call center and telephone answering services, fulfillment, and real estate investment.
Eric Valdez

Eric Valdez

Corporate Controller

Eric Valdez has more than 20 years of experience in corporate finance and international business working with several global and publicly traded companies, including KPMG, Viacom (Fortune 500), Lennar (Fortune 500), and Experian.
Vivian Borja

Vivian Borja

Marketing Director

Vivian Borja is a dynamic, multicultural and multi-lingual senior marketing professional who has over 15 years of experience. She has built a reputable track record of business development and market share growth in places such as Johnson & Johnson, Covidien, and Western Union.
Katty Esposito

Kathy Esposito

Director of Operations

Kathy is a seasoned call center professional with more than 35 years' experience managing insourced and outsourced operations at multi-national companies. Kathy is a skilled leader with a keen sense of what is needed to elevate operational performance, while creating a fun and highly productive work environment.
Joe Dickinson

Casey Meredith

Software Administrator

Casey Meredith has over 9 years of experience in the call center and answering service industries. She joined our team in 2007 as an agent, later promoted to supervisor, and since then has been a proactive member. Her inquisitive nature promoted an interest in industry systems and software which lead to her being involved in IT. Casey’s hands on experience and innovative outlook offer our client’s new service opportunities that meet each and every one of their needs.
Traci Walker

Joe Dickinson

Key Accounts Executive

With over 35 years of sales and management experience on a national level, Joe has developed a seasoned portfolio and continues to thrive and help achieve revenue growth targets.
Chris Jamison

Chris Jamison

Sales Executive

Chris joined Northwest Telephone Answering Service in the year 2016. He has over 25 years of experience working in sales and brand development, and has established a profound understanding of international sales, finances, and business development. He is recognized as a dedicated and charismatic member of the technology and telecommunications industries.