If you have an expanding business or one that requires frequent office visits, appointment scheduling can sometimes feel like a full time job in and of itself. Balancing booked appointments with new callers, reschedules, and cancellations can become complicated quickly, especially if you have to rely on an answering machine for these needs. Using an automated system, customers may book the same time slot without knowing, leaving you double the work to cancel and reschedule appointments.
Our 24 hours a day, 7 days a week live operators at Northwest Telephone Answering Service can handle all of your appointment scheduling for you. With experience and training in the field of telecommunications, our representatives are apt at handling even a large volume of scheduling requests. They have access to state-of-the-art technology that will keep all of your appointments at their fingertips. And with a live operator standing by to answer your phones 24 hours, 7 days a week, no more worrying about double booked time slots or missed appointments.
Not only will our live operators be able to schedule and reschedule appointments, they can also confirm and verify appointments for patients or clients. Such reminders can include the time and date of the appointment, directions and any other information you wish to provide your customers. Our representatives can also leave customers reminders of upcoming appointments they have scheduled. Our live operators can provide an array of appointment scheduling services customized to fit your business needs.
Some of the benefits and capabilities of our appointment scheduling services include:
- Easy to use for all team members from your business, as well as from ours.
- Easy to access for all team members from your business, as well as from ours.
- Ability to manage multiple schedules for different professionals in different departments.
- Easily book, cancel and reschedule appointments.
- Automatic confirmations, changes and booking information via text and/or email.
- All appointments are offered and made based on your real-time indicated availability.
- 24/7 ability to access all appointment information.
- Fully customizable to your business needs and appointment system.
- Our team is well-trained and monitored to meet processes and protocols set by you.
- All information is secure and held with the utmost confidentiality.
- We go the extra mile to professionally manage and fully back-up your business’ appointment scheduling.
With our virtual receptionist services, your calls will be answered, monitored and handled by a real, live professional day or night. Call us today for a free quote for our appointment scheduling services.