For energy and utility providers, an efficient, continuous communications system is critical to the success of your business. This is an industry where clients often call with urgent needs or emergency situations. If there is a power failure or if there is trouble with a water main, for example, your customers will need to reach a live, experienced phone operator who can handle their call appropriately. Despite the fact that callers may already be tense, the person answering their call must remain calm in order to be able to help find a solution.
With Northwest Telephone Answering Service, all of your phone calls will be answered by experienced operators who receive constant training about the utilities industry to keep them up-to-date with your clients’ needs. Our trained representatives can aptly handle emergency situations as well as day-to-day calls for billing inquiries, installations, or general customer service questions. We understand that although a caller may not truly have an emergency, it may feel like an emergency to them so our operators will treat each caller with respect and make note of every detail per your guidelines. Moreover, our operators provide the highest quality customer service in the business, which is essential in such a competitive industry. Your callers will reach an attentive, knowledgeable operator every time they call, 24 hours a day, 7 days a week, never being left to a machine or voicemail.
Our answering services provide a cost effective way for you to provide professional, around-the-clock phone services for your business.