Did you know that each time a customer has a negative experience with your brand or your company, your business loses potentially thousands of dollars in revenue? It doesn’t matter what the cost of your product is, whether you are B2B or B2C, or if you do the majority of your business over the phone.
Customer service happens over the phone, email, or in person and can be as simple as answering questions or as complicated as dealing with cancellations or complaints. When building your brand, there is probably no greater investment than the one you put into creating a strong relationship with your customers. The customer service department is
In our modern digital world, as business owners, we need to be mindful of what we are doing to stay ahead of the curve and create a meaningful and positive experience at every stage of the customer journey. Below, we have explored some customer experience trends that you will want to keep in mind for
At one point in time, being a receptionist often involved two tasks: answer/direct calls and greet customers. Nowadays, receptionists are responsible for so much more. They should know and understand the business in order to answer a wide range of questions callers may have. They are often responsible for managing appointments, pulling records, managing orders,
Automated Voice Messaging for Every Business In our modern times, it is not uncommon to dial a business and receive an automated voice message, or pre-announcement, prior to reaching a live person. Twenty years ago, customers expected their calls to be answered by a live person almost immediately after they dialed – but times have