As your business grows, the number of inquiries and calls inevitably increase. Unfortunately, a receptionist during normal business hours may not have the time or availability to handle all of the incoming calls. This causes a large number of calls to be missed. Missed calls mean missed opportunities to increase sales and grow your business.
Businesses face a myriad of internal and external factors that affect their financial position. Leaders and their teams can work to combat known factors such as the organic ebb and flow of demand for products or services. While there are factors out of your control, it’s helpful to take stock of trends in the market,
Did you know that each time a customer has a negative experience with your brand or your company, your business loses potentially thousands of dollars in revenue? It doesn’t matter what the cost of your product is, whether you are B2B or B2C, or if you do the majority of your business over the phone.
Customer service happens over the phone, email, or in person and can be as simple as answering questions or as complicated as dealing with cancellations or complaints. When building your brand, there is probably no greater investment than the one you put into creating a strong relationship with your customers. The customer service department is
In our modern digital world, as business owners, we need to be mindful of what we are doing to stay ahead of the curve and create a meaningful and positive experience at every stage of the customer journey. Below, we have explored some customer experience trends that you will want to keep in mind for